Submit a Complaint to LifeStance Health

We’re committed to safe, compassionate mental healthcare. If your experience with therapy, psychiatry, telehealth, or billing didn’t meet expectations, please tell us. Your feedback helps us improve.

File a Complaint How complaints are handled

About this page

LifeStance Health provides outpatient behavioral health services both in person and via telehealth. We take every concern seriously. Submitting a complaint will not affect your access to care.

Why file a complaint?

Ensure your voice is heard about your care experience.
Help improve the quality of therapy and psychiatry services.
Report issues related to appointments, billing, confidentiality, technology, or staff behavior.
Promote accountability and transparency.

How we handle complaints

Acknowledgement

We confirm we’ve received your complaint.

Review

Our compliance and patient support teams investigate the issue.

Resolution

We share findings, next steps, and any remedies when appropriate.

Confidentiality

We safeguard your information and honor applicable privacy laws.

Urgent or safety issues

Emergency? If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For mental health crisis support in the U.S., call or text 988.

What to include

Dates, appointment location/telehealth, provider name (if applicable), billing account or patient ID, and any documents/screenshots. More detail helps us resolve your concern faster.

Questions before submitting? Email lifestancehealthy@gmail.com or call Us

Complaint Form

Fields marked are required.

First Name *

Last Name *

Email *

We use this to send updates about your complaint.

Phone

Type of Service *

Date of Incident

Location / Clinic or “Telehealth”

Provider Name (if applicable)

Complaint Details *

Attachment Links (optional)

Patient ID / Account # (billing)

Preferred Contact

Privacy & Confidentiality

We protect your information and will only use it to investigate your complaint and respond. Do not include Social Security numbers or full payment card details.

I confirm the information provided is accurate to the best of my knowledge. *

After submission, you’ll see an on-screen confirmation. We aim to acknowledge within 2 business days.

Immediate Support

If this is an emergency, call Us. For mental health crisis support, call or text us.

Billing Help

Questions about statements or insurance? Contact our billing team at lifestancehealthy@gmail.com.

General Support

For non-complaint support, email us at lifestancehealthy@gmail.com

Complaint Policy (Summary)

LifeStance Health reviews all complaints in good faith. We may contact you for clarification. We strive to resolve concerns promptly and equitably. If your complaint involves protected health information, we handle it in accordance with applicable privacy laws.

You may also have the right to file a complaint with your state health department or other regulatory bodies. Filing here does not limit those rights.