Privacy Policy

At Lifestance Health (“we,” “our,” or “us”), your privacy matters. This policy explains, in plain language, how we handle personal information collected through our website lifestancehealthy.com, by phone or email, and during your use of our services across the United States.

Scope

This policy covers visitors to our website, people who contact us for information or appointments, and patients using our online tools. It applies to information we collect directly from you, automatically through our site, and from trusted partners as needed to deliver services.

Information We Collect

Information you provide

• Contact details such as name, email, phone, and mailing address
• Service preferences, appointment requests, messages you send us
• Insurance, payment, or basic eligibility information shared to verify coverage
• Health details you choose to share when asking for care or guidance

Information collected automatically

• Device and browser data, general location, pages viewed, and time on site
• Cookies and similar technologies used for essential site functions and analytics

Information from trusted partners

• Insurance eligibility and benefits confirmation to help schedule or bill services
• Referrals and care coordination information when needed to serve you

How We Use Your Information

• Respond to inquiries, schedule visits, and coordinate care
• Support clinical services, including reminders and secure communications
• Process payments and insurance claims where applicable
• Improve our website, user experience, and service quality
• Protect our patients and our services, and comply with laws and regulations

When We Share Information

• Care team and affiliated practices: to deliver services you request
• Insurance and billing partners: to verify coverage and process claims
• Service providers: secure hosting, email, analytics, and support tools
• Legal requirements: when we must comply with laws, court orders, or to prevent harm

We do not sell personal information. We also do not share PHI for advertising.

Your Choices and Rights

You can make choices about your information and, where applicable, exercise rights provided by federal and state laws.

• Access and correction: ask to view or correct your information
• Deletion: request deletion of non-essential data where allowed
• Preferences: opt out of non-essential emails anytime via unsubscribe links
• Cookies: adjust your browser settings to limit or block cookies

To make a request, email lifestancehealthy@gmail.com or call +1 (929) 431-14200.

State Privacy Notices

Residents of states with consumer privacy laws (such as California, Colorado, Connecticut, Utah, Virginia and others) may have additional rights related to access, correction, deletion, and limits on certain data uses. We honor applicable state requirements. Identity verification may be required before we fulfill a request.

California residents may have the right to know categories of data collected, sources, business purposes, and limited disclosures; to request access or deletion; to correct inaccuracies; and to limit certain sharing. We do not sell personal information.

Cookies and Similar Technologies

We use essential cookies to operate the site and analytics cookies to understand how visitors use our pages so we can improve them. You can control cookies in your browser settings. Blocking some cookies may affect site functionality.

Telehealth and Protected Health Information

If you use telehealth or receive care, PHI is handled under HIPAA and applicable state rules. We use secure platforms, access controls, and other safeguards to help protect your information. You may receive additional notices from your clinician or practice describing uses and disclosures of PHI and your HIPAA rights.

Data Security

• Encryption in transit for sensitive data where appropriate
• Access controls and staff training to reduce risk
• Vendor due diligence and contractual safeguards
• Monitoring and updates to address emerging threats

No system can be guaranteed secure, but we work hard to protect your information and to respond promptly if an issue arises.

Data Retention

We retain information only as long as needed for the purposes described here, to provide services, to meet legal or regulatory obligations, and to resolve disputes. Health records may be kept according to federal and state retention requirements.

Children and Teens

We provide services for children and adolescents with parent or guardian involvement as required by law. We do not knowingly collect personal information from children through our public website without appropriate consent.

Links to Other Websites

Our site may include links to third-party websites. Their privacy practices are independent from ours. Review their policies before sharing information.

International Visitors

Our services and data systems are based in the United States and intended for U.S. users. If you access our site from another country, you understand your information may be processed in the United States under U.S. laws.

Policy Updates

We may revise this policy to reflect changes in our practices or legal requirements. When we make changes, we update the text on this page. Material updates will be highlighted for clarity.

Contact Us

Questions about this policy or your privacy? We’re here to help.

Lifestance Health
1158 Broadway, 3rd Fl #1021, New York, NY 10001, USA
Email: lifestancehealthy@gmail.com
Phone: +1 (929) 431-14200
Map: Open in Google Maps